Tom began his UPS career in 1983 as a package handler in Long Island, NY. In 1985 Tom was promoted to Industrial Engineering supervisor in the West Long Island District. After completing rotations in preload and package operations, he was promoted to manager in 1989. He was promoted to Long Island package Division Manager in 1999. Tom accepted a special assignment teaching UPS Corporate Schools in 2006. In 2007, he was transferred to the Great Basin District as an Operations Manager. He transferred to the Southern California District in 2010 and was named Vice-President of Package Operations. Tom was promoted to Northwest District Manager in 2014 and accepted the responsibility as Southern California District Manager in 2016. 

Tom, an active member in the community, spent several years working with the Las Vegas Urban League and also served as a board member for the United Way of Greater Los Angeles - Antelope Valley Region, the Urban League of Metropolitan Seattle, the United Way of Orange County, the Jessie Rees Foundation and the Orange County Business Council.