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<![CDATA[Avishai "Avi" Mandelbaum to Present 2011 ISyE Distinguished Lecture]]>
In a talk titled, "Service Engineering: Data-Based Science in Support of
Service Management, or Empirical Adventures in Call Centers and
Hospitals,"Avishai "Avi" Mandelbaum, professor on the William Davidson Faculty
of Industrial Engineering and Management at the Technion - Israel
Institute of Technology, will describe examples of
complex service operations (e.g., call centers, hospitals, banks
and
courts) for which data-based simple models have been found useful. Dr. Mandelbaum refers to this as "Simple Models at the Service of Complex Realities." The mathematical framework for his models is asymptotic queueing theory, where
limits are taken as the number of servers increases indefinitely, in ways that
maintain a sought-after (often delicate) balance between staffing level and
offered-load. A specific such balance reveals an operational regime that
achieves, under already moderate scale, remarkably high levels of both service
quality and efficiency.
Dr. Mandelbaum's teaching has been
acknowledged by the Technion Mani Award for Excellence in Teaching, 1999; the
Technion Excellence in Teaching Award, 2000 (for the course, Service
Engineering); and the inaugural Meir Rosenblatt Prize for teaching,
2004. His research contributions have been acknowledged by the ORSIS
Yosef Levy prize, 2001; the Mitchner Prize for Quality Sciences and Quality
Management, 2003; and the inaugural Markov Lecture of the Applied Probability Society , INFORM, 2005.
Click here for more information about Dr. Mandelbaum and the upcoming lecture.
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In a talk titled, "Service Engineering: Data-Based Science in Support of Service Management, or Empirical Adventures in Call Centers and Hospitals," Avishai "Avi" Mandelbaum, professor on the William Davidson Faculty
of Industrial Engineering and Management at the Technion - Israel
Institute of Technology, will describe examples of
complex service operations (e.g., call centers, hospitals, banks
and
courts) for which data-based simple models have been found useful. ]]>
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Communications Department
Industrial and Systems Engineering
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